AudFun License & Refund & Update Policy
User satisfaction has always been a priority for AudFun. We try our best to provide a pleasant experience to every customer while using our products and services. All AudFun programs are available as free trial versions for users to test before purchase. After purchase, you can enjoy a lifetime free upgrade and professional technical support from AudFun Software.
Have any questions or are dissatisfied with our software or services? Please feel free to contact our support team at [email protected] to clarify the situation. If you still feel unwell after we have provided you with some effective solutions, we are also happy to refund you within 30 days or 5 days. But before you do, please read our Refund Policy carefully to see if you are eligible to request a refund.
Money Back Guarantee
AudFun Software provides free trial versions of all AudFun programs for users, allowing you to experience programs with almost all functions. You can decide if you should place an order after the test. Based on the try-before-you-buy system, AudFun offers a 5-day money-back guarantee for a one-month subscription to all versions and a 30-day money-back guarantee for yearly and lifetime plans. Your money-back guarantee starts from the moment you pay. We offer this money-back guarantee to all paying customers only if:
- AudFun Software is willing to offer a refund of your payment under the below acceptable circumstances. The refund will be issued to the original account you used to purchase the product.
- You purchased the wrong product and then purchased the correct product from AudFun website. We will return the wrong one for you.
- Due to payment system or network issues, you have paid twice for the same software. We will cancel the duplicate order for you.
- The software you purchased has a fatal technical bug and our support team is unable to provide an effective fix within 30 days.
- After you purchase the AudFun programs, the following conditions are non-refundable.
- Your order has exceeded 5 days of monthly subscription and 30 days of annual and lifetime plans.
- You buy the so-called “wrong” product, and then you buy the “right” product from another company.
- You only changed your mind after placing an order for no reason.
- You requested a refund due to a technical problem but never provided our support team with a detailed description of any problem.
- Refund requests for partial bundles.
- You failed to receive the registration code but never get in touch with us for help.
How to Submit a Refund Request
If you are in line with our Money Back Guarantee guidelines and would like to request a refund, please submit a refund request to our support team at [email protected]. Please include the following information in your email:
- Product name;
- The email address you used to purchase the product;
- Your order ID or transaction ID;
- Your reasons for requesting a refund.
Your refund request will be processed within 24 hours of the business day. It may take 5-10 business days for the money to get money back to your account. Please note that the AudFun license will be invalid once the order is refunded. Please uninstall the program completely from your computer.
Upon successful placing your order, you will receive a license code from AudFun in your Inbox that you used to purchase this tool. Usually, it gets sent to your Inbox within 1 hour or so, but sometimes there may be some delay for some reason. Please be patient and check your spam box, too. If you do not receive the verification code after an hour, please contact our customer service team at [email protected].
AudFun licenses can only be used separately on Windows or Mac computers, and we sell them in a variety of types to meet different people’s needs. For example, 1-Month License (1 PC), 1-Year License, Lifetime License, and so forth. If you’d like to switch it from Windows or Mac version, or vice versa, please do it within the first 7 days of purchase. Once the term expires, you must purchase a new one for your different computer system.
AudFun Software offers a lifetime software upgrade free of charge to all registered users only as long as your registration code has not expired. Thanks to the hard work of our R&D team, our programs are always compatible with the latest computer systems as well as the corresponding applications.
To upgrade the program, you can enable the built-in automatic upgrade feature in the software or visit our official website to manually download the latest installation files.